Accounts Receivable

Job Description

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Accounts Receivable.

The Accounts Receivable role is responsible for managing and monitoring the hotel’s receivables to ensure timely and accurate collection of revenue. It handles processing invoices, reconciling guest and corporate accounts, following up on outstanding payments, maintaining accurate financial records, and supporting month‑end closing activities. The role works closely with internal departments and external clients to resolve billing discrepancies, ensure compliance with financial policies, and contribute to the overall financial performance.

• Prepare, verify, and process invoices for guests, corporate clients, and travel partners.
• Monitor accounts receivable balances and follow up on outstanding payments.
• Reconcile guest ledgers, city ledgers, and corporate accounts to ensure accuracy.
• Investigate and resolve billing discrepancies and payment issues in a timely manner.
• Maintain accurate and up‑to‑date financial records and supporting documentation.
• Process and allocate incoming payments to the appropriate accounts.
• Prepare accounts receivable aging reports and assist with collection activities.
• Support month‑end and year‑end closing processes by ensuring all receivable transactions are accurately recorded.
• Collaborate with Front Office, Sales, Reservations, and other departments to resolve account‑related matters.
• Ensure compliance with company policies, accounting standards, and internal controls.
• Assist with audits by providing required documentation and reconciliations.
• Contribute to improving processes and maintaining efficient cash flow management.

• Diploma or Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Previous experience in Accounts Receivable, Finance, or Accounting, preferably within the hospitality industry.
• Strong understanding of accounting principles and financial procedures.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience with hotel accounting systems and ERP software is an advantage.
• Strong numerical, analytical, and problem‑solving skills.
• High level of accuracy and attention to detail.
• Excellent organizational and time‑management abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Good command of written and spoken English; additional languages are an asset.
• Knowledge of hospitality operations and revenue processes is preferred.
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.