Collection Officer (Bilingual Arab) - 2026​/2027

Collection Officer

The Collection Officer is responsible for managing student fee collections, parent accounts, educational coupons and claims, cash handling, financial documentation, and related administrative processes. The role plays a key part in maintaining the school's financial health by ensuring timely fee collection, accurate record keeping, effective communication with parents and external institutions, and compliance with school financial policies and procedures.

The Collection Officer also supports the Finance Department through reporting, account reconciliation, vendor coordination, and selected procurement and operational activities as required.

• Fee Collection & Revenue Management
• Collect tuition fees, registration fees, transportation fees, and other school-related payments in a timely and professional manner
• Process and record additional income streams, including after-school activities, school trips, uniforms, books, photographs, testing fees, and other student services
• Ensure all payments are accurately recorded and allocated to the correct student and parent accounts
• Maintain accurate fee collection records and ensure daily updating of financial systems
• Monitor collections against budget targets and support the achievement of school revenue objectives
• Prepare and maintain daily, weekly, and monthly collection reports and revenue analyses
• Follow up on overdue accounts through phone calls, emails, SMS reminders, and direct communication with parents
• Parent Account Management
• Maintain full responsibility for parent accounts, including account reconciliation, payment tracking, discounts, waivers, refunds, additions, and cancellations
• Ensure all account adjustments are properly documented and communicated to the Finance Department for accounting entries
• Provide parents with account statements, payment confirmations, and official financial letters, including "To Whom It May Concern" certificates
• Respond promptly and professionally to parent enquiries regarding fees, balances, payment schedules, and school financial policies
• Ensure all parents sign and acknowledge the annual Financial Policy during registration or re-registration
• Review outstanding balances regularly and prepare delinquency reports for management
• Educational Coupons & Corporate Sponsorship Claims
• Manage the complete Educational Coupon process from collection to final settlement
• Verify submitted educational coupons for accuracy, validity, and compliance with Ministry requirements
• Follow up with parents regarding missing or expired educational coupons
• Prepare and upload all required supporting documentation to relevant Ministry systems
• Generate and submit educational coupon invoices within Ministry timelines
• Monitor and follow up with the Ministry of Education regarding invoice status and payment schedules
• Prepare invoices and supporting documentation for companies, government entities, and organizations sponsoring employee tuition fees
• Follow up with sponsoring organizations to ensure timely settlement of outstanding balances
• Cash Management & Financial Administration
• Manage cash collections and ensure proper safeguarding of funds in accordance with school policies
• Prepare and maintain the Daily Cash Book and daily transaction records
• Ensure timely deposit of funds into school bank accounts
• Prepare, issue, and maintain receipts, payment vouchers (PVs), and related financial documentation
• Maintain accurate filing systems for financial documents and parent records
• Submit daily financial reports and supporting documentation to the Accountant
• Perform regular backups of financial records and parent account data
• Support reimbursement processes and ensure accuracy and timely processing
• Handle school petty cash
• Accounts & Operational Support
• Review and process supplier payment requests in coordination with the Finance Department
• Assist with invoice verification and payment processing
  
  Monitor recurring operational payments such as utilities, telecommunications, and service providers, ensuring timely settlement
• Coordinate with service providers to arrange new utility or communication services as approved by management
• Procurement & Vendor…