QNB- Clerk Infrastructure

About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

About QNB
Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
QNB Group has an active community support program and sponsors various social, educational and sporting events.


Job Summary
The role is responsible for providing clerical and administrative support to Infrastructure Services, with primary focus on document control, filing, records management, and day-to-day office paperwork. The incumbent manages incoming and outgoing correspondence for the department, prepares and distributes documents (printing, copying, scanning, collating and binding), maintains accurate logs and trackers, and ensures timely submission of forms and supporting documents as required.

The role also supports front-desk and visitor/vendor coordination activities for Infrastructure areas as applicable, including receiving visitors, arranging access in line with security procedures, directing visitors to the relevant staff, and coordinating meeting-room and basic meeting-support requirements. Ensures that all records are maintained in an organised and confidential manner in line with applicable policies and service standards, and provides general administrative support to Infrastructure teams as assigned.
Main Responsibilities


Essential Duties & Responsibilities By Dimensions

• Shareholder & Financial:
• Act within the limits of the powers delegated to the incumbent
• Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank
• Customer (Internal & External):
• Act as the first point of contact for Infrastructure Services administrative requests, ensuring professional handling of walk-ins, calls and emails, and routing to the relevant teams.
• Coordinate visitor access and vendor appointments for Infrastructure areas (as applicable), including registration, approvals, access badges and escort arrangements in line with security procedures.
• Receive, log and distribute incoming correspondence and service requests (emails, letters, forms), ensuring correct classification, prioritisation and follow-up with responsible teams.
• Prepare, format, scan, print, photocopy, collate and bind Infrastructure documentation (memos, reports, requests, approvals) and distribute to stakeholders as instructed.
• Maintain organised filing systems (electronic and hard copy) for Infrastructure Services, including document version control, retention and confidential storage.
• Support Infrastructure procurement and administrative workflows by preparing supporting documents, tracking requests, and following up on approvals (e.g.,…