IT Services & Operations Assistant

Madre Integrated Engineering | Full time

· Provide administrative support to ensure that office operations are maintained in an effective, up to date and accurate manner.

· Technical Assistant is a key role ensures that technical and administrative tasks are completed in a timely manner to support the technicalpersonals in the delivery of all IT services and projects.

RESPONSIBILITIES

· Prepare, type, format a wide variety of documentation includingcorrespondence, memos, forms, statistical charts report and other documents.

Also, Review and edit reports.

· Maintain calendar and schedule meetings.

· Maintain office filing system including paper files/file cabinets,shared electronic files and confidential records.

· Attend meetings, prepare agendas and take minutes of meeting and distribute them.

· Coordinate schedules and activities and tracking progress and resultsof projects.

· Assist in developing long-term strategies and capacity planning for meeting future hardware needs.

· Maintain up-to-date knowledge of hardware and equipment Contracts andmanage contract-based installations.

· Recommend, schedule, and perform PC, hardware and peripheral equipmentimprovements, upgrades, and repairs.

· Performing administrative tasks in an office setting.

· Read, understand, analyze and evaluate technical documents.

· Answer and respond to users and customer calls and mails.

· Prepare knowledgebase articles and videos for all IT services and deliver them for users.

REQUIRED COMPETENCIES

· Knowledge of office administration and bookkeeping procedures.

· Computer skills including the ability to operate software, including MSOffice Suite.

· Effective organizational and written communication skills.

EXPERIENCE AND QUALIFICATION

· The candidates should be Fluent in English - written and spoken andadditionally English /Arabic written and spoken is preferred.

· Relevant work experience as per Article 4.2.4 of Appendix

A.

· A minimum of 12 years’ experience working in an IT environment is preferred.

· Good numerical skills and basic statistical knowledge