Bodyshop Service Advisor

Overview

Are you a talented and driven professional looking for a new challenge here in Doha? We are expanding our team and seeking passionate individuals to join our team at Porsche Centre Doha! If you thrive in a dynamic environment and have a passion for automotive excellence, we want to hear from you.

• Level 2 Technician
• Luxury Retail Sales Representative (Arabic / Female)
• Bodyshop Foreman (Arabic / Male)
• Bodyshop Service Advisor (Arabic / Male)
• Auto Painter
• Auto Denter

For Local Candidates Only:
Must be physically present here in Qatar.

Visa Status:
Must possess a transferable visa with a valid NOC (No Objection Certificate) preferred.

Experience:

Relevant professional experience in the automotive industry is highly valued.

Interested applicants, please send your CV with the subject line “Job Application: [Role You’re Applying For]”.

Come be a part of the journey and help us build something extraordinary.

• To make customer bookings and plan customer arrival times (where necessary).
• To establish customer’s onward travel arrangements and Mobility Car facility or courtesy transport.
• Load the Bodyshop accurately using agreed Flat Rate times and Reservation System
• Greet all customers at Reception and agree on customer’s service and repair requirement including:
  • Physical inspections where necessary.
  • Deal with customers in a courteous efficient and considerate manner.
  • Promote the sale of accessories and clothing.
  • Complete Repair Orders and inform customers of approximate prices, delivery times and method of payment.
• Take responsibility for customer vehicles (check for damage, tools, spare wheel, valuables etc.), keys and Bodyshop parking.
• Monitor progress in workshops to ensure promised delivery times are met.
• Notify and obtain customer approval for additional work required.
• Conduct Final Quality Control test and ensure correction if necessary.
• Present completed vehicle to customer personally, explain repairs carried out and ensure customer satisfaction with the completed job
• Present invoices for payment providing explanation of charges and warranty/goodwill procedures where required.
• Maintain Customer Record Files, update on daily basis to ensure accuracy of Dealership database.
• Maintain a customer contact system including:
  • Making contact with customer on day following service or repair work to ensure satisfaction with work carried out.
  • Giving customers regular updates on progress of goodwill claims.
  • Follow-up of customers not seen for long periods to demonstrate continued interest in their Aftersales requirements.
• Maintain Service Reception posters, leaflets, displays etc. To promote Service Department and brand image, including the standard of housekeeping and personal appearance.
• Maintain reference materials: handbooks, brochures, accessory manual in Reception for customer enquiries.
• Maintain and improve personal Product and Technical knowledge through information bulletins, magazines, etc. and attending training courses as agreed with Service Manager.
• Maintain up to date knowledge of Warranty and Goodwill procedures. Give assistance to Warranty Dept. to ensure claims can be processed quickly.
• Keeping up with online training, fulfilling the learning path to 100% at all times.

• To have qualifications from a certified collage/school for automotive training.
• Have a sound knowledge of automotive repair techniques.
• Have a basic knowledge of Microsoft Word, Excel and at least one dealer management system.
• Have worked for a premium vehicle dealership in the position applied for
• Be able to work on their own initiative.
• Is able to communicate in English clearly, both verbally and in written form
• Multitasking skills are essential.
• Speaking Arabic would be an advantage, but not essential.
• Must be capable of conducting themselves in an organized manner and be part of a team environment.
• Can work under pressure to achieve deadlines.
• Smart, clean and presentable.
• Have a high tolerance level when dealing with customers
• Good practice/work ethics.