Venue Manager

About the job

Oli Oli® Doha Venue Manager

Position
:
Venue Manager

Location
:
Doha, Qatar

Oli Oli® opened a second location in Doha, Qatar, and is inviting all people interested to join an amazing group of people and help their mission to deliver exciting, joyful, differentiated, world‑class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.

Oli Oli® (means joy in the Hawaiian language) is a multiple award‑winning contemporary children’s museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open‑ended non‑judgmental play, Oli Oli® comprises 6 interactive galleries and over 45 hands‑on exhibits.

The team at Oli Oli® comes from over 18 countries. For more information visit http://(Use the "Apply for this Job" box below). or

The Venue Manager will be the brand ambassador for Oli Oli® and will lead the day‑to‑day operations at Oli Oli® Doha. Responsibilities include adhering to brand standards and values, embedding the venue within the local community, leading guest engagement and satisfaction, implementing the creative calendar, driving financial performance, overseeing back‑of‑house functions (HR, Admin, Procurement, Finance, Operations), managing facilities, and reporting to and collaborating with the corporate office.

• Take full ownership of all aspects of guest engagement/satisfaction.
• Ensure guests have an awesome and memorable experience through a highly talented, effective, kind and committed frontline team.
• Establish Oli Oli® Doha as the preferred venue for families.
• Articulate the venue’s value proposition to local schools, nurseries, and authorities to encourage repeat visitation.
• Accurately measure and respond to guest satisfaction on a periodic basis.

• Collect information from guests to understand how they spend their time and how to improve the experience.
• Spend time on the floor, particularly during special programs, to gather feedback and address it.
• Compile and share guest feedback with colleagues to address complaints and prevent recurrence.

• Maintain a cohesive team in collaboration with the corporate office.
• Ensure the team understands the venue’s purpose and objectives.
• Contribute to a positive, genuine, team‑based, guest‑first culture.
• Keep morale high through recognition, motivation, training, development, and collaboration.
• Supervise and evaluate the frontline team, providing constructive feedback.
• Bring positive energy to the floor and inspire guests.
• Develop and implement a training calendar to enable the team to excel at guest engagement.
• Ensure transparent and effective communication within the team.
• Address team concerns, constraints, and grievances empathetically.
• Work with local colleges and other institutions to build a pool of part‑time talent and provide training.

• Optimize revenue while adhering to brand standards by focusing on local sales and marketing efforts.
• Take full ownership of the venue’s profitability and balance competing priorities.
• Prepare monthly performance reports in accordance with budgets and KPIs.

• Create an execution framework to deliver diverse creative programs throughout the year.
• Develop a solid understanding of programs and prepare a quarterly execution plan, ensuring team clarity and visibility.
• Take a hands‑on approach during larger events and activations, speaking with guests daily to gather feedback.
• Work with colleagues to prepare a detailed debrief for each program.

• Ensure the premises are safe, clean and presentable at all times, and that exhibits and equipment are in good working condition.

• Manage the staffing schedule to optimize guest experience and satisfaction.
• Be responsible for all other administrative and operational aspects of the venue.
• Create a mechanism to allow team members to submit ideas and carry them through from concept to delivery.
• Engage with government authorities as needed for smooth operations.
• Perform any other duties required to establish and sustain the museum’s success.