Business Solutions Analyst

Key Responsibilities

• Analyze business system requirements, assess current processes (AS-IS), and design future-state solutions (TO-BE) to enhance operational efficiency.
• Create business requirements specifications (BRS) and lead ERP implementation projects.
• Assess ERP systems and perform user acceptance testing, identifying any discrepancies between the delivered software and initial requirements.
• Provide support for solution enhancements and manage change requests.
• Coordinate with business users and solution vendors to resolve system issues and maintain regular updates on support tickets.
• Generate statistical reports on managed tasks and develop visuals for tracking KPIs.
• Monitor critical KPIs against established targets, provide regular updates, manage risks, and escalate issues as needed.
• Support the Business Solution Manager on various tasks assigned within container shipping business.

• Extensive experience in ERP implementation, with a preference for expertise in Maritime and Logistics business applications.
• Exceptional written and verbal communication skills, capable of creating engaging and persuasive content.
• Skilled in maintaining status reports and preparing presentations.
• Advanced proficiency in Microsoft Excel for data management and analysis.
• Strong analytical abilities with a focus on making data-driven decisions.
• Creative problem-solving skills and a passion for developing innovative digital transformation strategies.

• Relevant business degree in Technology or Supply Chain Management.
• Globally recognized Project Management certification will be an advantage.

• Logistics or Maritime experience. Ideally from a leading company in the region and with knowledge in Feeder, NVOCC or Freight forwarding & container management
• Hands-on experience in business applications (from either implementation or operation or both)

• 3-5 years extensive experience using leading business improvement methodologies and processes (e.g., Lean/Six Sigma, PMP or similar)
• Demonstrated Project Governance experience
• Cross-Functional experience and / or Management Consulting experience a plus

• Middle East experience is a distinct advantage

• Microsoft Office

• English critical;
  Arabic a plus
• Ability to simplify technical information into easily understood documents

• In-depth knowledge of market-leading practices and logistics processes, along with tools for process excellence and optimization.
• Strong planning and organizational abilities.
• Results-oriented with a focus on achieving goals.
• Exceptional relationship-building skills, with the ability to influence key decision-makers at all management levels. A collaborative approach when working with cross-functional teams and external stakeholders.
• Preferred knowledge of the shipping, logistics, and energy industries.