Assistant Manager - Customer - Business Consulting

At EY we are all in to shape your future with confidence.

We help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help build a better working world.

In a world of dramatic and fast‑paced change, the ability to deliver seamless and innovative customer experiences is critical. As a consulting professional in our Customer & Growth practice, you will help clients design and deliver exceptional experiences that align with their vision and strategic objectives. Working with high‑performing, globally integrated teams, you will collaborate closely with clients to ensure they deliver value through strategic design and customer‑centric solutions.

Through our structured learning and development program you will develop the skills, knowledge and experience to transform how clients approach customer experience. With a network that stretches across the world, you will gain unparalleled insights and exposure to diverse industries and challenges. So whether you join now or stay long, the exceptional EY experience lasts a lifetime.

Customer & Growth Senior Consultant / Assistant Manager

We are looking for Senior Consultants and Assistant Managers to join our leading Customer & Growth team. Our consultants are passionate about shaping innovative CX strategies and delivering tangible impact. They bring a strategic, analytical and creative mindset to help clients design cutting‑edge experiences and operational models.

Our consultants work collaboratively with clients to craft compelling strategies, develop customer journeys and establish operating models that reflect best practices and innovation. They ensure alignment with organizational goals while fostering a customer‑first culture.

Our consultants excel in dynamic, fast‑paced environments and thrive in projects that span CX strategy, journey mapping and implementation. They deliver outstanding service and support EY's purpose of building a better working world.

• Lead CX work streams ensuring timely and high‑quality delivery of customer‑centric solutions that align with the client’s strategic objectives.
• Collaborate with cross‑functional teams to develop personas, customer journeys and capability frameworks tailored to the client’s needs.
• Facilitate design workshops, stakeholder engagements and client meetings to align on CX strategies and priorities.
• Analyze market trends, customer data and industry benchmarks to uncover opportunities for innovation and business growth.
• Develop operating models, governance frameworks and roadmaps to translate customer experience and growth strategies into tangible outcomes.
• Design and implement actionable strategies to drive organizational growth in areas such as revenue generation, market expansion and customer engagement initiatives.
• Provide coaching and mentorship to junior team members and foster a high‑performing, collaborative team environment.
• Support business development efforts by contributing to client RFP and RFI responses, developing points of view, methodologies and supporting administrative processes.
• Support the development of EY’s Customer & Growth competency by contributing to thought‑leadership tools and methodologies.

• Strong analytical and problem‑solving skills with a focus on customer‑centric thinking.
• Excellent interpersonal communication and storytelling abilities.
• Ability to quickly grasp and analyze diverse organizations, industries and business contexts.
• Ability to manage multiple priorities and deliver in dynamic, fast‑paced environments.
• A passion for understanding customer behaviors, needs and experiences.
• An innovative mindset with the ability to identify creative solutions to CX challenges.
• Ability to identify and capitalize on opportunities for revenue growth, market expansion and operational improvements.

• A bachelor's or master’s degree with a minimum of 24 years of experience in customer experience strategy, journey mapping or CX operations ideally in a fast‑paced, dynamic consulting environment with exposure to diverse…