Business Solutions Specialist; Global Business Shared Services

About Your Role

You will drive advocacy and strategic expansion of Qatar Airways’ Global Business Services (GBS) model across the organization. You will be responsible for identifying new opportunities for GBS adoption, promoting internal branding and marketing initiatives, and collaborating with business units to embed GBS as a value‑driven partner. Your role is to ensure alignment with QR’s transformation objectives by expanding GBS scope, enhancing stakeholder engagement, and positioning GBS as a trusted enabler of efficiency and innovation.

• Champion the GBS operating model through internal campaigns, leadership engagement, and success stories to build awareness and secure buy‑in across QR Group.
• Based on inputs from Transformation team analyze business processes and pain points; identify functions suitable for migration to GBS to deliver cost optimization and service excellence.
• Develop and maintain a roadmap for expanding GBS services into new units to increase coverage and maximize economies of scale.
• Develop & maintain presentation of financial and non‑financial benefits of GBS operating model.
• Design and execute internal branding initiatives (newsletters, intranet updates, events) to position GBS as a strategic partner and enhance employee engagement.
• Work closely with business stakeholders, and functional heads to assess readiness and support transition team in defining transition plans to ensure smooth onboarding into GBS.
• Monitor adoption metrics and benefits realization for new GBS initiatives; report progress to leadership to demonstrate value and inform future strategy.
• Develop internal and external performance benchmarking marketing to drive operational sustainability and improve performance.