Key Account Manager

The Key Accounts Manager is responsible for managing and nurturing relationships with the company’s most important clients. The role involves understanding client needs, developing long‑term partnerships, driving revenue growth and ensuring excellent customer satisfaction.

Duties and Essential Job Functions
1. Account Management

• Serve as the primary point of contact for key clients, maintaining strong, long‑term relationships.
• Understand each client’s business model, objectives, and challenges to offer tailored solutions.
• Regularly communicate with clients to assess satisfaction and identify opportunities for growth.
• Develop strategic account plans that align with client goals and company objectives.

2. Key Account Receivables Management & Credit Control

• Accountable for managing and collecting outstanding receivables from assigned key accounts
• Ensuring adherence to agreed credit terms
• Obtain balance confirmations and account statements for reconciliation
• Facilitating effective coordination between the client’s team and the finance department.

3. Business Development

• Identify new business opportunities within existing accounts to increase revenue.
• Collaborate with the sales and marketing teams to develop tailored proposals and persuasive presentations.
• Negotiate contracts and close agreements to maximize profits while ensuring client satisfaction.
• Conduct market research to identify trends, competitive threats, and client needs.

4. Coordination and Collaboration

• Work closely with internal departments (sales, marketing, finance, operations, and customer service) to ensure smooth delivery of products and services.
• Act as a liaison between the client and internal teams to resolve issues promptly.
• Coordinate with product development teams to provide client feedback and influence new product features or services.

5. Performance Monitoring and Reporting

• Track key account metrics (sales growth, profitability, etc.).
• Prepare regular reports and forecasts for management review.
• Monitor contract compliance and ensure timely renewals.
• Use CRM systems to maintain accurate records of account activities and progress.

6. Customer Relationship Management

• Organize regular business reviews and strategic meetings with clients.
• Develop client loyalty programs or initiatives to strengthen relationships.
• Manage customer escalations and ensure quick and effective resolution.

7. Attend training and seminars to upgrade the knowledge.

Qualifications & Requirements:

• Educational
  
  Qualification:
  
  
  • Bachelor’s degree in business administration, Marketing, Sales, or a related field.
  • MBA or relevant postgraduate qualification (preferred).
• Professional Experiences:
  • Minimum 3–7 years of experience in Key Account Management, Sales, or Business Development.
  • Proven track record of managing large or strategic client accounts.
  • Experience in the same industry or a related sector is an advantage.
• Competencies:
  • Digital Sales Tools Proficiency (e.g., analytics dashboards, BI tools)
  • Strong interpersonal, negotiation, and communication skills.
  • Excellent organizational and multitasking abilities.
  • Analytical and strategic thinking. Proficiency in CRM software (e.g., Salesforce, Hub Spot, Zoho).
  • Understanding of Credit Terms & Policies
  • Ability to conduct Proactive Receivables Monitoring
  • Maintain Reconciliation & Documentation Accuracy
  • Ability to build rapport and trust with clients.
  • Goal‑oriented and self‑motivated.
  • Strong presentation and problem‑solving skills.
  • Emotional Intelligence
  • Project Management Skills
  • Negotiation Strategy
  • Language:
    English and Arabic

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