Operations Manager

The Data Center Operations Manager oversees the daily facility management, preventative maintenance, and physical security of critical infrastructure. They lead a 24/7 team of critical facility technicians, manage the operational budget (OpEx), supervise third-party vendors, and serve as the main point of contact for client escalations, audit compliance, and incident responses.

• Team Leadership & Scheduling:
  Recruit, train, and manage a 24/7 shift-based team of critical facility technicians and engineers, ensuring optimal staffing levels and clear performance KPIs.
• SLA & Uptime Compliance:
  Maintain strict adherence to client SLAs, monitoring key metrics like Power Usage Effectiveness (PUE) and ensuring 100% continuous facility uptime.
• Maintenance & Change Management:
  Oversee the execution of all preventative and corrective maintenance, ensuring all high-risk work follows approved Method of Procedures (MOPs) and Change Management processes.
• Financial & Vendor Management:
  Own the facility’s operational budget (OpEx). Negotiate and audit contracts with third-party vendors (e.g., fuel delivery, security, specialized equipment manufacturers).
• Incident & Crisis Management:
  Act as the primary incident commander during facility emergencies (e.g., grid outages, equipment failures), driving fast resolution and managing post-incident reporting.
• Compliance & Auditing:
  Ensure the facility complies with health and safety standards (OSHA/local regulations) and industry certifications (e.g., ISO 27001, SOC 2, Uptime Institute Management & Operations).

• Education:
  
  A Bachelor's degree in Business Administration, Engineering, Construction Management, or equivalent experience in a critical environment.
• Experience:
  
  5+ years of leadership experience managing personnel and operations inside a critical facility (Data Center, telecom hub, hospital, or nuclear facility).
• Skills:
  
  Strong financial acumen (budgeting, forecasting), exceptional crisis communication, conflict resolution, and a foundational understanding of MEP (Mechanical, Electrical, Plumbing) systems.
• Certifications:
  
  Highly prefer certifications like CDFOM (Certified Data Centre Facilities Manager) , ITIL Foundation , or PMP.

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