QNB- Assistant Manager Business Process Management; Qatarization

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

• The incumbent will be responsible Identifying the current state of processes; eliciting their useful and harmful attributes; documenting models of the processes; and facilitating stakeholder groups to consensus regarding new business process designs.
• Process changes are essential to solving problems or exploiting opportunities, and the analyst may specialize in the use of business process modeling tools and automation technologies.

• Shareholder & Financial:
• Run, execute, steer projects by using Lean/ Six Sigma/ Change Management standards and the process enhancement methodology aimed at improving customer satisfaction and efficiency within Group operation.
• Implements KPI’s and best practices for Assistant Manager, Business Process Management role.
• Ensure the success of end-to-end process enhancement initiatives across Group operation.
• Establish measurement plans for key performance indicators (KPIs) and execute control plans to monitor, track and update KPIs related to dedicated reengineering and end-to-end process enhancement initiatives on a periodic basis.
• Act within the limits of the powers delegated to the incumbent.
• Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.
• Customer (Internal & External):
• Identify, quantify and define enhancement areas in close partnership with the concerned stakeholder and contribute to the implementation of customer-centered processes.
• Work closely with stakeholders of Group operation to improve on relevant KPIs.

• understand and investigate the current business process design.
• identify problems, complexities, non-value-added steps, inefficient workflows, and other design factors.
• develop performance measurement systems and analyze performance data.
• create improvement recommendation and improve process design.
• implement solutions to achieve results in output volumes, quality, timelines and costs.
• Optimize the use of appropriate lean and 6 sigma tools; pursue technology developments that result in process enhancement.
• Report on progress on a regular basis for relevant projects.
• To assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate…