Project Director

The Project Director is malomatia’s senior-most client-facing delivery leader and the single point of accountability for the client account. The role owns overall client delivery, contractual service outcomes, executive stakeholder confidence, full engagement P&L, account risk and profitable account growth.

The Project Director represents malomatia to client as the accountable executive for the complete engagement. The role integrates client relationship leadership, service delivery, contract performance, financial management, transformation, workforce readiness, risk and account growth into one account agenda. The Project Director owns the account business plan, protects the contracted baseline, improves profitability and converts qualified opportunities into sustainable revenue, while delegating day-to-day technical and operational management to the appropriate delivery leaders.

Client Delivery and Executive Account Leadership:

• Act as malomatia’s senior accountable leader and primary executive interface for the client engagement.
• Build trusted relationships with client executive sponsors, technology leadership, service owners and airport operational stakeholders.
• Translate contractual commitments and client priorities into an integrated account plan covering service outcomes, transformation, finance, risk, workforce and growth.
• Lead executive steering committees, business reviews and critical escalation forums, ensuring timely decisions and clear accountability.
• Maintain a single, accurate executive view of engagement health, priorities, risks, dependencies and corrective actions.

• Own end-to-end contracted service outcomes across all in-scope technology towers, while delegating day-to-day delivery management to service and tower leaders.
• Ensure disciplined management of availability, resilience, major incidents, problems, change, capacity, continuity, security, compliance, assets, configuration and service-level obligations.
• Act as the senior escalation authority for major disruption, chronic performance issues and material customer concerns.
• Demand evidence-based root-cause analysis, corrective action and prevention of recurring incidents.
• Ensure airport operational criticality, controlled change, business continuity and service recovery requirements are reflected in delivery decisions.

• Provide executive sponsorship and governance for mobilization and transition, without replacing the designated Transition Manager’s operational responsibilities.
• Assure readiness across resources, knowledge transfer, access, tooling, CMDB, documentation, operational processes, service acceptance and customer communications.
• Review transition risks, dependencies, readiness evidence and recovery actions; escal… (material gaps before service acceptance).
• Ensure a controlled handover into steady-state operations with clear ownership, acceptance criteria and unresolved-item governance.

• Own engagement P&L, revenue assurance, gross margin, billing readiness, cost‑to‑serve, forecast accuracy and financial risk.
• Ensure service commitments remain within approved scope, assumptions, dependencies, contract terms and commercial baselines.
• Govern change requests, variations, out‑of‑scope demand, service credits, claims and material commercial exposures with Finance, Legal and Sales.
• Maintain an executive view of financial performance, cash and billing blockers, margin leakage, recovery actions and material decisions.
• Balance service quality, resilience and customer value with disciplined commercial management.

• Maintain a…