Projects Manager - IFEC & Connected Cabin

Product Development & Design drives customer-focused product and service improvements across inflight, lounge and ground experience touchpoints. The team supports Qatar Airways Group’s ambition to deliver innovative, insight-led experiences for customers and stakeholders across the business.

# 236540

Location:

Qatar-Doha

Job family:
Corporate & Commercial

Closing Date:

Product Development & Design drives customer-focused product and service improvements across inflight, lounge and ground experience touchpoints. The team supports Qatar Airways Group’s ambition to deliver innovative, insight-led experiences for customers and stakeholders across the business.

We are looking for a Projects Manager for IFEC & Connected Cabin to manage projects and work streams that support the transformation of Qatar Airways’ inflight entertainment, connectivity and connected cabin experience. The role will coordinate delivery of new passenger-facing capabilities, entertainment platform enhancements, seatback user experience improvements, connectivity-enabled services, moving-map enhancements, content and editorial implementation initiatives, and related fleet deployment activities.

You will work with product owners, internal and external stakeholders to ensure that business cases, product, experience and content requirements are structured into comprehensive project plans. You will be accountable for the disciplined day-to-day management of project monitoring across the entire project lifecycle such as research & strategy, business cases, planning, design and development, testing, implementation, product rollout, benefits tracking.

• Establish and maintain project governance for assigned projects and work streams, ensuring clear milestones, approvals, decision forums, risk management, issue escalation and accountability throughout the full project lifecycle.
• Develop and maintain detailed project plans, schedules, milestones, action logs and delivery trackers aligned with the integrated programme plan and agreed priorities.
• Coordinate scope, requirements, resources, dependencies and deliverables.
• Monitor project progress against agreed scope, schedule, budget and quality expectations, escalating issues with authority and independence.
• Support on planning and tracking of dependencies for deployment across fleet and platforms.

• Ensure approved product concepts, user journeys and design requirements are translated into clear delivery milestones, test activities and implementation plans.
• Ensure passenger experience requirements, accessibility considerations, brand standards and operational needs remain visible throughout project execution.
• Coordinate demonstrations, design reviews, user validation and stakeholder approvals and ensure that there is consistent documentation of decisions and tracker of actions to closure.
• Ensure launch planning and product communications activities for new or enhanced IFEC and Connected Cabin capabilities are in place.

• Develop project implementation plans for approved content and editorial strategies.
• Ensure that internal and external content and media stakeholders and platform suppliers are aligned on content-related deliverables with appropriate product releases, campaigns and fleet rollout plans.
• Track readiness of content packages, editorial assets, metadata, artwork, promotional placements and passenger-facing communications required for assigned transformation initiatives to identify risks, resourcing and potential impacts on brand and quality standards.
• Monitor cadences of approvals and delivery dependencies relating to new content propositions, strategic content partnerships and changes to the onboard editorial experience.
• Ensure transformation projects are integrated with the delivery cadence of monthly media cycles.

• Ensure that end-to-end testing and quality control activities are in place across teams and stage gates.
• Implement tools and methods to ensure the proper capture of test plans, defect logs, acceptance criteria and approvals.
• Ensure that plans and cadences for user acceptance testing, content validation, regression testing, release validation and operational readiness are in place.
• Have oversight of launch criteria, training, support, communications, documentation and…