Production & Broadcast Technical Support Specialist

Department: NUQ Production & Digital Media

Salary/Grade: ITS/75

Northwestern University in Qatar (NUQ) Production and Digital Media Services Department requires a Production & Broadcast Technical Support Specialist, working under limited supervision, to be responsible for the installation, operation, repair, and maintenance of complex media systems, including photography, digital cinema, TV broadcast, and multimedia productions. They will provide in-classroom support that includes assisting/training faculty and students in the use of such facilities and equipment, including Canon Cinema cameras, RED Cinema cameras, DSLRs, ENG systems, advanced lighting equipment such as Aladdin Bi-flex, ARRI Skypanels, and Apurture COB light fixtures.

The candidate will provide close mentoring and instruction to students on the use of technology to complete their course assignments. The candidate may be asked to edit video projects using various programs in the Adobe Creative Suite, such as Premiere Pro and After Effects. Work schedules will be flexible and may require working evenings and/or weekends. Reporting to the Manager of Production Operations , the Production & Broadcast Technical Support Specialist will also work with Northwestern University in Qatar's information technology staff, as directed by the Manager of Production Facilities, to identify, install, and maintain appropriate equipment.

Assists in the day-to-day operation of NU-Q media production facilities, including still photography, digital cinema ( Canon, Sony, GoPro, RED) , both studio and field lighting and grip equipment (Arri, Aputure, ETC) , podcast, TV and news productions, as well as performing diagnostic functions, implementing maintenance actions and installation of the equipment. Supporting NU-Q faculty in the preparation of course material and/or technology requirements of classes when requested.

Supports the operation in the production equipment storage room (The Cage) as needed, including equipment check-ins and check-outs, as well as the Web Checkout ticketing system. Provides in-class training and orientation to faculty, students, and staff for all media production facilities, including individual training sessions as needed for faculty, students, and guest lecturers. Assists in the evaluation of new technologies for use in NU-Q and their applicability to the market and NU-Q programs.

Provides recommendations regarding new technologies and their integration into NU-Q programs. In concert with Information Technology, maintains the complex networked computer systems used for media production and/or the application software (Adobe Creative Suite, ENPS, Web Checkout). Maintains awareness of evolving media technologies through professional publications, outside contacts, and ongoing professional development. Provides recommendations regarding new technologies and their integration into the NU-Q programs.

Creates workflows, documentation and user guides for various types of equipment. Provide assessment of damaged equipment, providing information on possible repair or replacement costs and coordinate repairs or replacements. Other related duties as required or assigned by the Manager of Production Operations.

• A Bachelor's degree in production, media technology, or a comparable field and significant production experience or the equivalent combination of education, training and experience from which comparable skills can be acquired.
• 3 years related professional experience in the media industry, with hands on experience.
• Previous teaching experience in either a formal or in-house environment
• Strong analytical skills
• Ability to lift/move and install…