Collection Agent

Job Summary

The candidate will be responsible for contacting delinquent customers, negotiating payment plans and maintaining record of all communication to secure the obligation and minimizing the loss.

• Contact delinquent customer via phone and email to collect outstanding payments and secure the obligation.
• Negotiate repayment plans in accordance with organization policies and customer’s requirements.
• Follow up on payment commitments and ensure timely resolution of accounts.
• Ensuring service level targets are met on daily basis.
• Maintain all communication with customer well recorded for future collection activities.
• Raise request for legal case if needed to secure customer obligation.
• Arrange to perform BAU activities (block defaulters and guarantors accounts, block cards, recover payments…).
• Work collaboratively with other departments (e.g., Branches, RMs, legal, compliance, credit…)
• Follow up with employers to get the status of their defaulted employees and follow up with employer for End of Service benefits in case of resignation/termination cases.
• Help in early identifications of skips and remedial action and perform early skip tracing activities.

• Blocking of the accounts in case of No Salary transfer/Loss of employment. Ensuring the set call targets are met on daily basis.
• Providing timely feedback on any company performance to Retail Credit for review to avoid any further loss to the bank.
• Perform other duties assigned by supervisor.
• Meet or exceed collection targets and assigned KPIs.

• University Degree
• Training certificate in related field

• Arabic language (Preferred)
• English language
• 1 - 3 years in related field