Call Center Agent - Arabic Speaker

The Call Center Agent (Arabic Speaker) is responsible for delivering high-quality customer support by handling inbound and/or outbound calls, resolving customer queries, and ensuring a positive customer experience in line with company standards.

• Handle inbound and outbound customer calls in Arabic (and English where required).
• Respond to customer inquiries, complaints, and service requests professionally and efficiently.
• Provide accurate information about products, services, and policies.
• Log all interactions accurately in the CRM / call management system.
• Follow call scripts, quality guidelines, and compliance requirements.
• Escalate complex issues to supervisors when necessary.
• Meet individual and team KPIs including call handling time, quality scores, and customer satisfaction.
• Maintain a high level of professionalism during all customer interactions.

• Fluent in Arabic (spoken and written); working knowledge of English is preferred.
• Previous experience in a call center or customer service role is an advantage.
• Strong communication, listening, and problem-solving skills.
• Ability to work in shifts, including weekends or holidays if required.
• Basic computer skills and familiarity with CRM systems.