What are we looking for
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:
- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency
- Previous experience in a Reservations environment
- Tertiary qualifications or other collegiate level degree
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And our amazing Team Members are at the heart of it all!
As a Reservations Agent you will serve as the first line of inquiry for room reservations within the hotel. A Reservations Agent is responsible for offering excellent customer service options and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
- Convert quickly inquiries into contracted business
- Respond positively to sales inquiries to develop future sales leads
- Identify sales leads as appropriate
- Respond to all customers in a highly professional manner including ensuring all reservations are completed accurately and to the Guests’ expectation
- Provide prompt and efficient service while maintaining the hotel’s brand standards
Key
Skills:
Active Directory Administration, English Language, Access Control, Jpa, Legal Support, Airlines
Employment Type: Full-Time
Vacancy: 1
Cluster Reservations Agent
• Doha, Al Wakrah, Qatar
EOE/AA/Disabled/Veterans
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