Customer Experience Officer
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-02-20
Listing for:
Commercial Bank
Full Time
position Listed on 2026-02-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
The designated role supports digital team with the following activities:
- Supports in UAT activities during monthly digital releases.
- Plans for campaigns to support in customer communication for digital initiatives. Handles the customer queries related to call center in resolving customer complaints.
- Provides ideas to enhance customer experience on CB Digital banking.
Listed below are the primary responsibility of this role:
- Support UAT activities during monthly digital releases.
- Plan out release item translations to support multiple languages (mainly Arabic) in coordination with Marketing in providing labels, messages etc.
- Manage Digital email Box / respond to customer queries and coordinate with call center in resolving customer complaints.
- Perform digital training for frontline staff & Call center staffs on releases.
- Support conducting Customer Surveys.
- Perform marketing research on other banking apps / Services.
- Minimum 3 years relevant experience in Digital Banking.
- Ability to understand and support digital / technical processes.
- Good skillset in using Microsoft tools (Excel / Word / PowerPoint).
Customer Experience Officer
• CB Plaza , Qatar
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×