Relocation Consultant

Responsibilities

The Move One Relocation Consultant is the primary point of contact for the assignee during any destination service.

• Communicate effectively and efficiently to all customers, assignees and/or vendors (i.e. realtors) and manage expectations - always be proactive;
• Contact the assignee and clearly explaining the service to be provided and any related procedures and time lines;
• Discuss and confirm service needs, interests and requirements with the assignee and establishing the “Service Key”;
• Conduct orientation and home finding visits with assignees in the company, or own vehicle.
• Maintain consistent contact with the assignee throughout the service;
• Provide clear and timely updates and service reports to any local Move One clients for whom they are providing services;
• Immediately notify the local Key Account Manager - Destination Services and/or their Destination Coordinator of any issues or challenges that may arise during a relocation service and documenting the issues/challenges in viaRELO, and placing the service on alert;
• Maintaining up-to-date knowledge and awareness of their destination city by reading expat websites and publications;
• Assist with any surveys or requests for relocation related information for their destination.
• Provide excellent Customer Service to ensure customer issues are resolved.
• Build long term relationships with all new customers, acting with integrity, building trust and credibility and ensure personal attention.
• Demonstrate product/service knowledge to customers while building credibility.
• Compliance with quality control standards, regulatory compliance, and lease agreements - when included in service delivery.

• University degree is preferred
• Service industry work experience is essential
• Experience working in moving/relocation would be preferred
• Must have lived in Doha for at least 12 months
• Strong PC skills
• Excellent interpersonal skills