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Reservations Agent
Job Description & How to Apply Below
Address: IC - Doha - The City (DOHWB), West Bay, 22178
What’s the job?As a Reservation Agent, you will handle incoming calls and inquiries, manage reservations, process reservations from sales and groups, maintain accurate records, and ensure compliance with hotel policies and standards.
Responsibilities- Answer the phone within 3 rings using the approved greeting and reservation script.
- Handle reservation inquiries via fax, email, and other channels as directed.
- Enter reservations accurately into the property management system, including confirmations, modifications, and cancellations.
- Maintain accurate paper transactions and record specific reservation requests, amenities, and special requests.
- Complete daily call conversion sheets and compile reports as directed by the manager or supervisor.
- Keep up to date with hotel facilities, promotions, policies on guaranteed reservations and no-shows.
- Adhere to Inter Continental Hotels Group policies and procedures governing the Reservations department.
- Maintain professional presentation, grooming, and punctuality as per policies.
- Assist in training, meetings, and briefings as required.
- True Attitude: caring, positive, building genuine connections.
- True Confidence: possess knowledge and skills to perform the role.
- True Listening: focus on guest needs.
- True Responsiveness: provide timely, caring support.
Competitive salary and benefits.
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