Reservations Agent

Address: IC - Doha - The City (DOHWB), West Bay, 22178

As a Reservation Agent, you will handle incoming calls and inquiries, manage reservations, process reservations from sales and groups, maintain accurate records, and ensure compliance with hotel policies and standards.

• Answer the phone within 3 rings using the approved greeting and reservation script.
• Handle reservation inquiries via fax, email, and other channels as directed.
• Enter reservations accurately into the property management system, including confirmations, modifications, and cancellations.
• Maintain accurate paper transactions and record specific reservation requests, amenities, and special requests.
• Complete daily call conversion sheets and compile reports as directed by the manager or supervisor.
• Keep up to date with hotel facilities, promotions, policies on guaranteed reservations and no-shows.
• Adhere to Inter Continental Hotels Group policies and procedures governing the Reservations department.
• Maintain professional presentation, grooming, and punctuality as per policies.
• Assist in training, meetings, and briefings as required.

• True Attitude: caring, positive, building genuine connections.
• True Confidence: possess knowledge and skills to perform the role.
• True Listening: focus on guest needs.
• True Responsiveness: provide timely, caring support.

Competitive salary and benefits.