Cruise Line

As a Cruise Line Customer Service Representative you will be responsible for providing exceptional customer service to passengers on board the cruise ship. Your main duty will be to assist passengers with any inquiries or concerns they may have during their journey. This includes providing information about the ship’s amenities, organizing shore excursions, and handling any issues that arise during the trip.

• Greeting passengers upon embarkation
• Assisting with luggage and escorting them to their cabins
• Organising onboard activities and events to ensure passengers have an enjoyable experience
• Handling complaints or concerns from passengers in a professional manner, striving to find a satisfactory resolution for all parties involved
• Working closely with other departments on the ship such as housekeeping or food and beverage
• Maintaining a positive attitude at all times and adhering to company policies and procedures
• Following safety protocols and maintaining cleanliness standards throughout the ship
• Living on board the cruise ship for extended periods of time, demonstrating adaptability and physical fitness required for manual labour duties

• Excellent communication skills
• Fluent in English
• Previous customer service experience preferred
• Knowledge of the cruise industry preferred
• Ability to work well under pressure
• Friendly and approachable demeanor
• Physically fit to handle manual labour tasks