Customer Experience Aviation Services Airways Group

Customer Experience Roles with Qatar Aviation Services in Doha, Qatar offer an opportunity to be part of the front‑line teams delivering exceptional passenger experiences across Hamad International Airport. These roles focus on customer assistance, service excellence, and smooth passenger journeys while upholding the premium service standards of Qatar Airways Group. Candidates joining this talent community will play a key role in enhancing satisfaction, accessibility, and overall airport experience.

Job Details
Country:
Qatar
City:
Doha
Industry: Aviation and Aerospace
Function:
Airport Customer Experience and Passenger Services
Salary:  monthly (Market estimated, role dependent)
Gender: Any
Candidate Nationality:
Any
Job Type: Full-time

• Deliver high-quality customer service to passengers in accordance with Qatar Airways Group standards
• Assist passengers throughout their airport journey, including guidance, information, and special assistance
• Support mobility and accessibility services, including buggy operations where applicable
• Handle customer inquiries, concerns, and service recovery situations professionally
• Coordinate with airport operations, security, and airline teams to ensure seamless passenger flow
• Ensure compliance with safety, security, and service procedures at all times
• Represent the Qatar Airways Group brand with professionalism, empathy, and cultural awareness

• Customer Experience Agent
• Lead Customer Experience Agent
• Customer Experience Agent - Buggy Operations

• Previous experience in customer service, hospitality, aviation, or airport operations is an advantage
• Strong communication and interpersonal skills
• Customer-focused mindset with the ability to handle diverse passenger needs
• Willingness to work shifts, including nights, weekends, and public holidays
• Ability to work effectively in a fast‑paced, multicultural airport environment

• Be part of Qatar Airways Group's expanding customer experience talent community
• Opportunities for career growth within airport services and aviation operations
• Exposure to world‑class service standards at a leading global aviation hub
• Competitive compensation and benefits in Doha, Qatar

Qatar Airways Group began with four aircraft and has grown into a global aviation leader operating across multiple business sectors. Through Qatar Aviation Services, the group delivers award‑winning ground handling and passenger services that support its world‑class airline operations. Joining the group means becoming part of a diverse, ambitious team committed to delivering outstanding customer experiences at every stage of the journey.