Customer Services Agent German and Spanish Speaker

Position Overview

Customer Services Agent German and Spanish Speaker role in Doha, Qatar with Qatar Airways supports the 5-star contact centre by delivering high-quality customer assistance across multiple communication channels, ensuring exceptional service, sales support, and customer satisfaction for international customers.

• Country:
  Qatar
• City:
  Doha
• Industry: Airlines/Aviation
• Function:
  Customer Support-Client Care
• Salary:  monthly (Market estimated)
• Gender: Any
• Candidate Nationality:
  Any
• Job Type: Full-time

• Handle inbound customer calls professionally and respond to enquiries across phone, email, and web chat
• Sell, up-sell, and cross-sell Qatar Airways products and services
• Create new reservations and modify existing bookings accurately
• Provide correct fare quotations and process ticket issuance and re-issuance
• Support multi-product services including e-commerce, trade, and frequent flyer programs
• Process ticket refunds in line with company policies
• Escalate complex queries to senior contact centre staff when required
• Maintain high customer satisfaction through clear communication and problem resolution
• Work collaboratively with the team to achieve service quality and sales targets
• Adhere to shift schedules including night shifts as required

• High school qualification with at least 1 year of customer service experience
• Experience using GDS systems such as Amadeus preferred
• IATA or airline tariff certification considered an advantage
• Fluent in English and German and or Spanish or Italian
• Strong verbal and written communication skills
• Computer literate with good typing speed
• Customer focused, adaptable, and able to perform under pressure
• Willingness to work flexible shifts in a fast-paced contact centre environment

• Comprehensive training including classroom and on-the-job learning on airline systems
• Opportunity to work within a global 5-star airline brand
• Competitive salary and travel benefits
• Career growth within a large international aviation group
• Multicultural and dynamic workplace based in Doha

Qatar Airways Group is a leading global aviation organization headquartered in Doha, Qatar, operating across airlines and multiple supporting businesses. Renowned for service excellence, innovation, and rapid growth, the group offers customer service professionals the opportunity to build international careers while delivering world-class experiences to passengers worldwide.