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Job Description & How to Apply Below
Job Summary
The designated role supports the digital team with the following activities:
- Supports in UAT activities during monthly digital releases.
- Plans for campaigns to support customer communication for digital initiatives. Handles the customer queries related to call center in resolving customer complaints.
- Provides ideas to enhance customer experience on CB Digital banking.
- Support Retail digital communications & campaign management activities.
- Plan out release item translations to support multiple languages (mainly Arabic) in coordination with Marketing in providing labels, messages etc.
- Manage Digital email box / respond to customer queries and coordinate with call center in resolving customer complaints.
- Perform digital training for frontline staff & call center staffs on releases.
- Support conducting customer surveys.
- Perform marketing research on other banking apps / services.
- Preferable a Bachelor’s degree.
- Minimum 3 years relevant experience in Digital Banking.
- Good communication skillset (verbal & writing) - preferably English/Arabic.
- Ability to understand and support digital / technical processes.
- Good skillset in using Microsoft tools (Excel / Word / PowerPoint).
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