Guest Service Agent

What you will be doing:

• Greet and assist guests, visitors, and staff in a friendly and professional manner
• Answer and direct incoming calls promptly and accurately using a multi-line phone system
• Provide information about services, promotions, rates, schedules, and facility policies
• Conduct outbound calls to prospective and existing clients to promote products, services, or special offers
• Manage guest appointments and inquiries.
• Log and relay messages accurately to the appropriate departments or individuals
• Coordinate with internal teams to ensure timely responses and service delivery
• Handle basic administrative tasks such as data entry, filing, and record-keeping

• Minimum 1 year experience in a similar position in the communication or hospitality industry
• Exceptional communication skills in English; additional languages are beneficial
• Strong interpersonal and problem-solving skills with ability to remain calm under pressure
• Basic computer skills, including familiarity with Opera System
• Customer-oriented with a positive attitude and team player mentality

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.