Key accountabilities and decision ownership:
Provide prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met within company guidelines. Own and manage the customer relationship: resolving queries efficiently and effectively.
Ensure service level agreements are met and maintained. Handle customer care tasks as per defined productivity and Quality targets.
Deliver awesome customer experience through meeting targets for CDI (Customer Delight Index) and receiving Compliments and appreciation from customers and colleagues.
Ensure to handle assigned tasks accurately, use the job tools (telephone and computer) effectively and be proactive regarding the improvement of processes and procedures.
Re
silience, Analytical and Team player
Maintain effective work behavior in the face of pressure and setbacks at all times. Successfully adapts to changing demands and condition during business operation.
Makes systematic and rational judgments based on information and relevant assumptions during business operations with clear and concise communications aligned with company
standards.
- Work as a team to ensure offering an awesome customer experience and interacts with colleagues in an effective manner. Respect others and works well within the team at all times.
Perform any additional project, task or activities assigned/delegated by the Line Manager.
Education & Experience:
High School diploma or equivalent.
1-2 years of relevant experience in customer facing role with anablity to communicate with the customers as per Vodafone Qatar’s defined quality standards.
Knowledge and understanding of managing customer interactions and providing effective solutions.
Knowledge of telecommunications, chat and social media platforms and telephony systems is a must, and stratagic thinking and making quick decisions is key part of the role.
Computer literacy, Windows Operating Systems, and internet applications- preferred
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