Desk Controller

Apply for Hire Desk Controller - Qatar at Manlift Group in Doha, DAW, QA. This Full time on site position offers great opportunities for career growth.

This role will be responsible for efficient and effective operation of the Qatar Hire Desk functions; additionally there will be some interaction and guidance responsibility within the operations, commercial and technical team.

Reports to Finance Manager.

• Understand and perform all “rental cycle” tasks with the rental desk teams including transport & logistics, telematics monitoring, administration related to hire desk operations, account release request with credit control team.
• Ensure timeliness and accuracy of the rental desk team’s data and status updates in the Insp Hire/Net Suite platform and any other agreed data management tools.
• Schedule operations supervisors on site familiarizations & off-hire inspections.
• Monitor the delivery of machines and assign tasks to the operations supervisors.
• Understand and perform communication pathways (phone, email, verbal, system) for internal and external machine rental related requests, following the correct processes, with a view to elimination of waste and duplications (defects).
• Prepare hire agreements and email to the customer.
• Follow up hire agreements, LPO’s prior to delivery of machines.
• Ensure rental agreements, delivery notes/collection notes, LPO’s that are required to enable a machine on/off hire are accurately completed, filed and updated in the system.
• Collect pre‑delivery photographs of the machines & have them filed in the system.
• Prepare the delivery notes and provide them to the transporter.
• Prepare a job file against each sales order & file the documents, including delivery note acknowledgements.
• Forward information and update the customer inquiry log.
• Check customer emails, liaise with commercial and technical staff closely for coordination of each specific job.
• Occasionally provide additional reporting to the operations manager, related to rental desk function as required.
• Arrange the correct transport to deliver/collect the machines after coordinating with site persons and account managers for delivery & collection times, site location details & specific site access needs.
• Schedule and prepare off hire/collection notes as per the instructions from customer or account managers email request.
• Coordinate with account managers and technical teams & prepare the “priority machine requirements”.
• Based on this priority list, the hire desk and technical will coordinate machine readiness and delivery schedules.
• Monitor and share appropriate customer damage details to the technical team for creation of damage advice notes.
• Liaise with the Credit Control and Accounts teams to ensure timely and accurate completion of monthly rental revenue invoicing and transport supplier invoice postings.
• Perform daily updates of the order intake form, revenue tracker, and delivery schedule to ensure accuracy and timeliness.

• Working knowledge of Microsoft Excel & any ERP software
• Management report generation and analysis

• Degree or diploma in engineering or management
• Minimum 3 years of experience in rental desk, order/customer management in rental/logistics industry
• Experience in heavy equipment rental industry will be an added advantage
• Enthusiastic and self‑motivated
• Team player with excellent communication and people management skills
• Negotiation skills
• Strong computer literacy with advanced proficiency in MS Office tools, including pivot tables, lookup functions, IF statements, conditional formatting etc.
• Must be locally available with a transferable visa and able to join immediately or within a short notice period
• Fluent in English;
  Hindi will be an advantage

• Analytical Thinking
• Solutions Orientation
• Thoroughness
• Flexibility
• Stress Management
• Communication
• Assertiveness

Work Location:

In person