Customer Service Representative

Support showroom operations by enhancing customer engagement, assisting sales activities, and providing customer service and fleet support to ensure seamless customer experience.

• Greet customers warmly upon arrival and ensure a welcoming showroom environment.
• Understand customer needs and direct them to the appropriate Sales Executive or another department.
• Support CRM activities, Call the customer over the phone or email and maintain records of Sales force Opportunities.
• Support showroom events, campaigns, and promotions.
• Identify opportunities to improve processes and enhance customer experience
• Collect daily walk in customers list and report to management as communicated
• Handle escalated complaints from call centers and social media professionally.
• Assist with fleet operations including vehicle replacements, inspections, and maintenance.
• Inspect vehicles on return, ensure settlement of payments, and coordinate accident reports.
• Review daily test-drives dashboard/Report and act accordingly.

• Diploma or Bachelor's degree in any business-related field
• Intermediate Excel skills, including report creation and data tracking
• Strong communication skills with the ability to deal with internal and external stakeholders
• Highly organized with the ability to multitask across competing priorities in a fast-paced environment
• Minimum of 3 years of work experience, Automotive industry's exposure is a plus