Customer Experience-Consultant

Position:
Customer Experience Consultant at Katara Club, Doha (Doha, WA, QA) – Full‑time, on site.

Role Objective:
Provide unique customer experience to members and guests, ensuring adherence to Katara Club standards and effective communication across all levels of operation. The CEC serves as the first point of contact for bookings, inquiries, sales, and service needs while ensuring accurate system logging and adherence to SOPs.

• Greet, welcome and direct members/guests appropriately.
• Deliver courteous, professional, and timely service across all platforms.
• Address needs of assigned members via personal calls and interaction.
• Process new membership applications and follow up on expiring memberships.
• Ensure all required documents for memberships and extensions are submitted and accurate.
• Ensure all sales and appointments are completed accurately; close ERP carts properly.
• Cover reception, take payments, bookings, and conduct facility tours.
• Notify company personnel of visitor arrival and answer or refer inquiries.
• Maintain cash floats and a safe, clean reception area in compliance with club rules.
• Contribute to team effort by accomplishing related tasks as needed.
• Prepare daily completion reports and feedback forms to share with the supervisor.
• Understand and promote the club’s personality, mission, and vision in all duties.
• Support the CE supervisor in decision making.
• Perform daily operational tasks as defined in the SOPs.
• Collaborate with colleagues to achieve sales KPIs and drive business forward.
• Assist with any other duties as directed by the CE Supervisor.
• Communicate clearly and concisely with CE staff, management, and other personnel company‑wide.
• Develop effective working relationships with colleagues, outside representatives, and agencies.

• Experience with customer service and administrative support in a club, hotel, or similar environment.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and maintain accuracy in documentation and sales processes.
• Knowledge of ERP systems and cash handling procedures.

• Pay:
  Starting from QAR
  1.00 per hour.

• In‑person at Katara Club, Doha.

This vacancy is open to female candidates currently residing in Qatar who hold a valid Qatar Residence Permit and can provide change of sponsorship documents from their current sponsor.