Call Centre Agent; IELTS Certificate & Graduated from University

Job Purpose

We are seeking a professional and customer-focused Call Centre Agent to provide exceptional customer service by handling inbound and outbound calls, addressing customer inquiries, resolving complaints, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, strong problem‑solving abilities, and a commitment to delivering high‑quality service.

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints and, when necessary, elevate complex issues to the appropriate department.
• Maintain a high level of customer satisfaction through effective communication and timely follow‑up.
• Accurately document customer interactions and update records in the CRM or internal systems.
• Meet individual and team performance targets, including quality, productivity, and service level metrics.
• Follow company policies, procedures, and quality standards.
• Collaborate with internal departments to ensure customer issues are resolved efficiently.
• Maintain confidentiality of customer information and comply with company data protection policies.
• Perform any other duties assigned by the supervisor or management.

• Bachelor's Degree from Qatar University (Mandatory).
• Valid IELTS Certificate (Mandatory).
• Excellent command of English & Arabic, both written and spoken.
• Previous experience in a call centre or customer service environment is preferred.
• Strong communication, interpersonal, and active listening skills.
• Good computer literacy, including Microsoft Office applications.
• Ability to multitask and work in a fast‑paced environment.
• Strong problem‑solving and customer handling skills.
• Professional appearance and positive attitude.

• 6 working days per week.
• Fixed shift.
• 1 day off per week.