Customer Service Representative; Female - Arabic Speaker

Apply for Customer Service Representative (Female - Arabic Speaker) at NAWARS GROUP in Doha, DAW, QA. This Full time on site position offers great opportunities for career growth.

Role:
Customer Service Representative.

Location:

Doha, Qatar.

Job Type: Full time and permanent.

Language Requirement:
Fluent Arabic and English.

• System Operations:
  Manage the Point of Sale (POS) system, cashiering portals, and internal dashboards.
• Aggregator Management:
  Coordinate incoming orders and resolve issues with third-party delivery platforms (e.g., Talabat, Deliveroo, Uber Eats).
• Issue Resolution:
  Handle customer complaints with empathy, speed, and professionalism to ensure repeat business.
• Financial Accuracy:
  Process cash, card, and digital payments accurately while balancing the register daily.
• Guest Relations:
  Greet customers, take orders, and provide clear product information in both Arabic and English.

• Language:
  Native or professional fluency in verbal and written Arabic is mandatory.
• Experience:
  
  Minimum 5 years in a customer service, retail, or hospitality role, knowledgeable and had worked closely to marketing.
• Tech‑Savvy:
  Proven experience using modern POS systems and delivery aggregator dashboards.
• Problem Solving:
  Strong conflict‑resolution skills with a calm, patient demeanor under pressure.
• Availability:
  Flexibility to work shifts, including weekends and holidays.

• Competitive salary package: QAR3,000.00 - QAR4,000.00 per month.
• Health insurance.
• Dynamic and supportive work environment.
• Opportunities for career growth.

Work Location:

In person.