Call Center Agent
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-07-20
Listing for:
B2C Solutions WLL
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Overview
Minimum 2 years of experience in the following areas:
Contact Center, Customer Service, Student Services, Student Affairs, Admissions, Registration, Helpdesk, Front Office, and Education Sector.
- Respond to student enquiries via telephone, email, live chat, Whats App, Telegram, and social media.
- Provide accurate information and verify student identity.
- Record and update enquiries in the service management system.
- Escalate unresolved cases to the appropriate department.
- Bachelor’s degree (mandatory).
- Fluent in Arabic and English (read, write & speak).
- IELTS 5.0 (or equivalent) or TOEFL / English-medium education acceptable.
- Good knowledge of Microsoft Office.
- Excellent customer service and communication skills.
- Experience with Contact Center/CRM systems (Cisco Contact Center, HP Service Manager, Live Chat, Microsoft Teams is an advantage).
- Minimum typing speed of 15 WPM.
- Valid QID/Visa with immediate availability preferred.
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