Reception​/CRM

To manage the reception/front desk, welcome and assist customers professionally, handle customer inquiries, coordinate appointments, and maintain a high level of customer satisfaction. The role will also support CRM activities by following up with customers and ensuring timely communication throughout their service journey.

To manage the reception/front desk, welcome and assist customers professionally, handle customer inquiries, coordinate appointments, and maintain a high level of customer satisfaction. The role will also support CRM activities by following up with customers and ensuring timely communication throughout their service journey.

• Welcome and greet customers in a professional and friendly manner.
• Manage the reception/front desk and direct customers to the appropriate department or staff.
• Handle incoming calls, customer inquiries, and messages promptly.
• Schedule and coordinate customer appointments and service bookings.
• Register customer details accurately in the CRM system.
• Maintain and update customer records and contact information.
• Follow up with customers regarding appointments, services, feedback, and pending requirements.
• Coordinate with Service Advisors, Sales, Workshop, and other departments to resolve customer queries.
• Monitor customer requests and ensure timely follow-up until closure.
• Handle customer complaints professionally and escalation issues when required.
• Conduct customer satisfaction follow-ups and collect feedback.
• Support customer retention and relationship-building activities.
• Prepare basic CRM reports and maintain daily records of customer interactions.
• Ensure the reception area is clean, organized, and presentable at all times.
• Perform other customer service and administrative duties assigned by management.