Receptionist – Automotive

Key Responsibilities

o provide a professional and welcoming first point of contact for customers and visitors, ensuring excellent customer service and smooth coordination with the Sales, Service, and Aftersales teams in an automotive environment.

• Welcome and greet customers and visitors in a professional and friendly manner.
• Manage incoming calls, enquiries, and customer requests efficiently.
• Direct customers to the appropriate Sales, Service, Parts, or other departments.
• Handle customer appointments and coordinate with relevant departments.
• Support the Service and Sales teams with customer communication and follow-ups.
• Maintain accurate customer information and update records in the CRM system.
• Register customer visits and ensure proper documentation.
• Handle basic customer enquiries regarding vehicle sales, service appointments and dealership procedures.
• Coordinate with Service Advisors regarding customer arrivals and appointments.
• Receive and distribute incoming correspondence, documents, and deliveries.
• Maintain a professional reception area and ensure a positive customer experience.
• Assist with customer feedback and escalated complaints to the concerned department when required.
• Support administrative activities such as filing, data entry, scanning, and document preparation.
• Prepare basic daily reports related to customer visits, calls, and appointments.
• Follow company policies and maintain confidentiality of customer information.
• Perform other duties assigned by the management.