Help Desk & CAFM System Coordinator
Job Description & How to Apply Below
Job Summary
The Help Desk & CAFM System Coordinator will coordinate FM help desk activities and CAFM operations, ensuring service requests are accurately logged, assigned, monitored, escalated, and closed within agreed service levels.
Key Responsibilities- Manage daily FM Help Desk and CAFM activities.
- Receive, record, categorize, and assign service requests and work orders.
- Monitor work orders against agreed SLAs and elevate overdue activities.
- Coordinate with technicians, engineers, supervisors, customers, and service providers.
- Maintain accurate CAFM records, reports, and performance information.
- Support and train users on CAFM processes and system functionality.
- Monitor compliance with established help desk procedures.
- Prepare reports on work orders, response times, completion rates, and service performance.
- Higher education degree.
- Minimum 2 years experience in FM Help Desk, Customer Service, CAFM, or a related environment.
- Previous experience operating electronic work management systems.
- Practical experience using a CAFM system is strongly preferred.
- Good understanding of hard and soft FM services.
- Fluent in Arabic and English – mandatory.
- Strong Microsoft Office skills.
- Excellent communication, coordination, organization, and problem-solving capabilities.
- Previous GCC/FM experience is preferred.
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