Call Center agent
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-09-27
Listing for:
Linnk Group
Full Time
position Listed on 2026-09-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Role:
Inbound Support – Call Center Agent
Contract:
Yearly Renewable Contract
Our client is a leading telecom and ICT services provider in Qatar, offering voice, messaging, data, fixed communications, IoT, and managed ICT services to consumers and businesses.
Role & Responsibilities- Handle inbound customer calls and service-related enquiries.
- Provide professional customer support and resolve queries effectively.
- Handle customer complaints and escalations.
- Provide accurate information regarding telecom services.
- Take and process customer orders accurately.
- Follow established call-handling and escalation procedures.
- Meet assigned service and performance targets.
- Maintain accurate customer information and follow quality standards.
- Experience as an Inbound Call Center Agent / Customer Support Representative, preferably in telecom.
- Strong customer service and communication skills.
- Arabic speaking is mandatory.
- Qatari/Gulf Arabic accent preferred.
- Customer-focused, disciplined, and target-oriented.
- Good computer and CRM/call-center system skills.
- Ability to work in a fast-paced customer service environment.
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