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Call Center agent

Job in Doha, Baladīyat ad Dawḩah, Qatar
Listing for: Linnk Group
Full Time position
Listed on 2026-09-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 48000 - 60000 QAR Yearly QAR 48000.00 60000.00 YEAR
Job Description & How to Apply Below

Role:

Inbound Support – Call Center Agent

Contract:

Yearly Renewable Contract

About the Client

Our client is a leading telecom and ICT services provider in Qatar, offering voice, messaging, data, fixed communications, IoT, and managed ICT services to consumers and businesses.

Role & Responsibilities
  • Handle inbound customer calls and service-related enquiries.
  • Provide professional customer support and resolve queries effectively.
  • Handle customer complaints and escalations.
  • Provide accurate information regarding telecom services.
  • Take and process customer orders accurately.
  • Follow established call-handling and escalation procedures.
  • Meet assigned service and performance targets.
  • Maintain accurate customer information and follow quality standards.
Skills & Experience
  • Experience as an Inbound Call Center Agent / Customer Support Representative, preferably in telecom.
  • Strong customer service and communication skills.
  • Arabic speaking is mandatory.
  • Qatari/Gulf Arabic accent preferred.
  • Customer-focused, disciplined, and target-oriented.
  • Good computer and CRM/call-center system skills.
  • Ability to work in a fast-paced customer service environment.
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