Service Advisor

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About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer.

Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

We are looking for an experienced Service Advisor - Quick Service Center to join our Aftersales team in Doha, Qatar. This customer-facing role is responsible for delivering an exceptional service experience by accurately identifying customer requirements, preparing repair orders, coordinating workshop activities, managing cash transactions, handling parts requirements, and ensuring timely vehicle delivery.

The successful candidate will play a critical role in driving customer satisfaction, achieving service and parts revenue targets, and maintaining the highest standards of operational excellence within the Quick Service Center.

• Welcome customers professionally and accurately capture their service requirements and vehicle concerns.
• Prepare repair orders, provide detailed cost estimates, and communicate expected delivery timelines.
• Coordinate with workshop teams to ensure efficient repair execution and adherence to promised delivery times.
• Follow up on repair progress, obtain customer approvals for additional work, and communicate any delays proactively.
• Conduct active vehicle delivery by explaining completed repairs, invoices, and maintenance recommendations.
• Achieve individual service, parts, accessories, and value-added sales targets.
• Process cash transactions, petty cash, billing activities, and maintain accurate financial records.
• Support parts sales by assisting customers with parts enquiries and recommendations.
• Monitor inventory levels, coordinate parts availability, and process returns according to company procedures.
• Resolve customer complaints effectively and maintain high customer satisfaction and retention levels.
• Participate in dealer certification programs, skills contests, and continuous professional development initiatives.
• Ensure compliance with company quality, safety, and operational standards.

• Strong customer service and relationship management skills.
• Excellent communication, negotiation, and upselling abilities.
• Ability to explain technical automotive information clearly to customers.
• Strong understanding of automotive service operations and workshop processes.
• Cash handling and reconciliation experience.
• Parts sales and inventory management knowledge.
• Ability to work under pressure while managing multiple customer interactions.
• Strong problem-solving and conflict-resolution skills.
• Working knowledge of SAP, ERP systems, and Microsoft Office applications.
• Strong attention to detail and commitment to quality standards.

You will be part of the Aftersales Quick Service Center team, working closely with Technicians, Parts Advisors, Service Managers, and Customer Service teams to deliver an outstanding ownership experience. The department is focused on operational efficiency, customer retention, revenue growth, and maintaining industry-leading customer satisfaction standards.