Call Center Supervisor – F&B Industry

Supervise daily call center operations and manage the customer service team Monitor incoming orders customer inquiries complaints cancellations and delivery-related issues Coordinate with food delivery platforms such as Talabat Snoonu Rafeeq and Keeta Monitor team performance response times service quality and customer satisfaction Handle escalated customer complaints and ensure timely resolution Coordinate with restaurant branches and operations teams to ensure smooth order processing Support team training performance monitoring and service improvement Prepare daily operational reports and report issues to the Call Center Manager

5-6 years of of F&B industry experience in call center operations as Manager Hands-on experience with food delivery platforms such as Talabat, Snoonu, Rafeeq, and Keeta is mandatory Arabic-speaking candidates will have an added advantage Must be currently residing in Qatar with a valid QID.