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Call Center Manager – F&B Industry
Job in
Doha, Baladīyat ad Dawḩah, Qatar
Listed on 2026-10-21
Listing for:
Withstand Group
Full Time
position Listed on 2026-10-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management, Bilingual
Job Description & How to Apply Below
- Manage daily call center operations and supervise the customer service team.
- Oversee orders, customer inquiries, complaints, cancellations and delivery-related issues.
- Coordinate with food delivery platforms such as Talabat, Snoonu, Rafeeq and Keeta.
- Monitor team performance, service quality, response times and customer satisfaction.
- Resolve escalated customer complaints and ensure timely solutions.
- Coordinate with restaurant branches and operations teams to ensure smooth order processing.
- Prepare performance reports and implement improvements to enhance operational efficiency.
- 5–6 years of relevant experience in call center operations, preferably in the F&B industry.
- Minimum 2–3 years of F&B industry experience in Qatar is mandatory.
- Hands-on experience managing food delivery platforms such as Talabat, Snoonu, Rafeeq and Keeta.
- Arabic speaking is an added advantage.
- Candidates must be currently residing in Qatar with a valid QID.
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