Customer Experience Manager – Telecom Foreground Customer Service
Job Title: Customer Experience Manager - Telecom (CEM
001)
Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.
Key Responsibilities:- Define and implement customer journey and experience strategies.
- Oversee call center, digital, and in-store service operations.
- Monitor NPS and customer satisfaction scores.
- Lead service recovery and complaint management processes.
- Collaborate with product and marketing teams for seamless client experiences.
Required:
- 8+ years in customer experience management, telecom preferred.
- Proven track record in service transformation initiatives.
Education
Qualifications:
Bachelors degree in Business, Communications, or related field.
- Strong analytical and communication skills.
Employment / Job Type: Full Time
Nationality: Any Nationality
About the Company:A UAE recruitment consultancy focused on creative, marketing, design and digital talent. It partners with advertising agencies, brands and media businesses across the Gulf to place professionals in roles spanning art direction, copywriting, brand strategy, user experience and communications.
Company Industry: Telecommunications
Department /
Functional Area:
Customer Experience
Closing Date: 24 November 2026
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