Manager, Student Services- Qatari Nationals

Manager, Student Services - Qatari Nationals Only

University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022 and is the first national university specializing in applied, technical and professional education in Qatar. With over 70 bachelor’s, master’s, diploma and certificate programmes, UDST houses five colleges:
Business;
Computing and Information Technology;
Engineering and Technology;
Health Sciences; and General Education, along with specialised training centres for individuals and companies. UDST is recognised for its student‑centred learning, state‑of‑the‑art facilities and world‑renowned faculty who develop students’ skills for contributing to national and international development. With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning and continues to advance Qatar’s National Vision 2030 through innovative educational technology and a commitment to excellence in teaching.

• Develop the Student Services business plan in alignment with UDST’s strategic priorities.
• Lead, plan and execute all student recruitment activities, including exhibitions, higher‑education fairs and school outreach events, while maintaining strong relationships with sponsors, prospective applicants, high‑school counsellors, parents, alumni and internal university partners.
• Establish and uphold operational quality standards to ensure accurate, efficient and timely delivery of services.
• Oversee the development and maintenance of a centralised complaints management system, including case routing, tracking, closure and reporting; analyse complaint trends and recommend improvements.
• Ensure high‑quality customer service to prospective and current students, parents, alumni and sponsors.
• Provide training and orientation to new staff on Student Information Systems and related IT tools, review and update recruitment procedures, supervise the recruitment team and issue monthly performance reports.
• Collaborate closely with the Marketing & Communications Directorate and the Alumni Relations, Partnerships & Engagement Directorate to promote and administer scholarships that support student recruitment.
• Respond to and resolve inquiries related to Admissions and Registration received in person, by email or by telephone.
• Contribute to the development of policies, procedures, processes and guidelines governing Student Services operations.
• Coordinate with sponsors each semester to confirm sponsorship eligibility and ensure timely registration of sponsored applicants.
• Perform other related duties as assigned.

• Provide professional development support and conduct periodic performance reviews for direct subordinates based on UDST’s Employee Performance Management framework.
• Contribute to the development of workforce plans for the Admissions and Registration Directorate in collaboration with Human Capital.
• Identify appropriate learning and development opportunities for employees.
• Help recruit talent within the Admissions and Registration Directorate.

• Education and Certifications
  :
  Master’s degree in business administration is required.
• Experience
  :
  Minimum 8 years of relevant experience, including 2–3 years of managerial experience.
• Language
  :
  Fluency in written and spoken English and Arabic is required.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Education and Training
• Industry: Higher Education