Assistant Learning and Development Manager

Job Description Primary Responsibilities

• Controls and monitors the usage of the Training Budget.
• Analyzes training needs of the hotel based on guest questionnaires and the comments from our Executives, Managers.
• Organizes language classes, especially English for guest contact staff.
• Prepares yearly training program for the hotel.
• Ensures that all training records is kept and can be retrieved at all times.
• Ensures that all compulsory training courses is taking place.
• Conducts all corporate courses as per the direction of the company.
• Designs training courses to help develop our employees to be better at work.
• Provides assistance on training related matters to all Managers.
• With the cooperation of Managers, verify suitable course participants for any training courses available.
• Encourage Online training courses for employees.
• Should play a key role in talent development strategy based on performance appraisal.
• Prepare and submit monthly L&D Report to the Corporate Team on a regular basis.
• Checks monthly training report prepared by Learning & Development Officer.
• Presents training department activity in Monthly P&L Meeting.
• Monitors training program conducted by managers /DTs.
• Manages the internship of students from different educational institutes.
• Looks after overseas trainees as it involves legal issues.
• Responsible for any corporate training project i.e. Management Trainee Program, Executive Trainee Program etc.
• Conduct compulsory training course i.e. New Staff Orientation Program, Grooming, etc.
• Design new courses and conduct them whenever possible.
• Conduct all corporate courses as per the direction of the company i.e. Dusit Signature Service.
• Coordinate with outside guest speakers on training courses to be conducted in-house i.e. Basic Fire Prevention Training, First Aid Training, Fire Drill, and Etiquette for Guest Contact Staff, etc.
• Coordinate with Managers to get course participants for all training courses conducted.
• Liaise with all course participants on the administrative arrangements related to training courses such as booking, confirming, transport and final reports, etc.
• Keep proper records of all training issues, i.e. expenses, training records, etc.
• Help look after student trainees from various educational institutions.
• Assist to coordinate on “Cross Training Program” from other properties.
• Coordinate with all educational institutes for hotel visit program, especially Dusit Thani College.
• Coordinates with all Dusit affiliated hotels for cross training.