KONE Middle East, Turkey & Africa (KMTA) is embarking on an exciting growth phase, expanding its direct presence in seven regions. KONE is seeking a dynamic and enthusiastic Service Engineer to join our Doha, Qatar office. This role involves planning, managing, and overseeing the contracted scope of work, with responsibility for the safe, high-quality, and efficient installation of KONE solutions, in line with the agreed schedule and budget.
Accountable for planning, managing, and controlling field service operations in their area in accordance with service contract requirements, company policies, and KONE processes.
A service mindset is an outlook that focuses on creating customer trust, value, and loyalty. We are looking for somebody with a proven track record of being a go‑getter and a strong leader, along with a customer‑focused attitude.
Responsibilities- Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance
- Resolving customer service quality complaints and invoicing complaints related to maintenance operations
- Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
- Control of the field operations costs, callouts, and service repair sales.
- Managing the third‑party inspection visits and follow‑up actions
- Validates the service contract and technical terms with sales
- Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
- Investigating accidents and following company policy on evidence custody and internal reporting
- Accountable for the performance of assigned technicians and for their motivation and competence development
- Bachelor’s degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.
- Driven and energetic representative with strong analytical skills and the ability to learn quickly.
- Minimum 5 years of experience in elevator service operations is preferred.
- Fluent in English, with Arabic proficiency considered a plus.
- Self‑motivated, goal‑oriented, and well‑organized individual with a strong focus on customer service.
- Strong aptitude for understanding and analyzing customer needs to provide customized solutions.
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