More jobs:
Job Description & How to Apply Below
Engineer (Key Customer) – Swan Global WLL, Doha, DAW, QA
Full‑time, on‑site position focused on key bulk water customers.
The role holder manages and supports key bulk water customers, ensuring reliable service delivery, metering accuracy, and coordination between internal teams and customers. Responsibilities emphasize customer satisfaction, technical compliance, and performance monitoring.
Core Responsibilities- Manage and maintain relationships with key bulk water customers to meet high service levels and satisfaction.
- Oversee installation, operation, maintenance, and performance of water meters for key accounts.
- Ensure metering accuracy, data reliability, and compliance with company standards and procedures.
- Provide technical support to customers regarding water metering, billing inquiries, and system operations.
- Coordinate with internal operations, metering, and customer service teams to resolve customer issues and service disruptions.
- Monitor service performance, consumption trends, and operational data for bulk water accounts.
- Prepare performance reports, analyses, and recommendations related to key water accounts.
- Support continuous improvement initiatives and customer engagement programs.
- Ensure compliance with corporate ISO systems, Health and Safety regulations, and operational policies.
- Maintain accurate documentation and records related to customer interactions and technical activities.
- Perform any other duties assigned by the supervisor or management.
Bachelor’s degree in Mechanical Engineering, Civil Engineering, or a related discipline.
Experience & Skills- Minimum 9 years of relevant experience in key account management, water distribution systems, or utility operations.
- In-depth knowledge of water distribution systems and bulk customer operations.
- Familiarity with smart water metering technologies.
- Strong customer service, communication, and coordination skills.
- Proven ability in technical problem‑solving, data analysis, and reporting.
- Good communication, coordination, and problem‑solving skills.
- Written and spoken English is essential;
Arabic is preferred.
Office‑based with regular coordination meetings and site visits to customer locations.
Work location:
In person.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×