Technical Coordinator - CCTV Systems; Arabic)

The Technical Coordinator - CCTV Systems coordinates the day-to-day operation, maintenance and documentation. The role serves as the main coordination point between IT, Facilities Management, site teams and relevant authorities (MOI-SSD), ensuring incidents and service requests are followed through, systems remain available, records are accurate and all works comply with approved technical, security and organizational requirements.

• Receive, log, prioritize and track CCTV incidents, service requests and corrective actions through verified closure.
• Coordinate site surveys, access, work permits, shutdowns, testing, commissioning and handover activities with internal stakeholders and approved contractors.
• Visit the Ministry of Interior-Security Systems Department (MOI-SSD) to follow up with the contractor on all uploaded requests.
• Review contractor reports, quotations, technical submissions, method statements, material requests and completion documents for completeness and alignment with approved requirements.
• Follow up contractor performance against service levels, planned schedules, safety rules, quality requirements and agreed response or resolution targets.
• Communicate effectively in Arabic and English with employees, site representatives, vendors and authorities (MOI-SSD).
• Participate in upgrades, expansions, migrations and improvement projects, including inventory verification, implementation tracking, testing and final acceptance.
• Visit sites and work in control rooms, equipment rooms and operational areas.
• Availability to support urgent incidents, planned maintenance or after-hours activities when business needs require.

• Experience Minimum 1 year of any coordination work.

• Good working knowledge of Microsoft Word, Excel, Outlook and Teams for reporting, tracking and communication.
• Strong documentation, reporting, contractor coordination, problem-solving, prioritization and follow-up skills.
• Language & Communication:
  Ability to speak Arabic and English.
• Ability to explain technical issues clearly to both technical and non-technical stakeholders.
• Professional communication, customer-service orientation and confidence in dealing with contractors, site teams and authorities.
• A valid driving license is required where regular travel between sites is necessary.