The Professional Services Consultant works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.
Professional Services within Fortinet is an integral part of the support and services organization, as a result the Engineer will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction. This role is for an on-site engagement.
The Dedicated Professional Services Engineer works on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.
The Engineer instills confidence through their technical ability, focused communication skills and structured approach. This role requires a constant focus on improving technical skills through training or on-job learning opportunities. The Engineer needs to be collaborative and build effective working relationships within the Customer and Fortinet to drive success.
Responsibilities- Assists the Customer during the Think and Build phases of a project.
- Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
- Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
- Tests Fortinet solutions and verifies system behavior.
- Participates to interoperability/integration testing of devices that interact with Fortinet products.
- Recommends and Implements Fortinet best practices.
- Resolves and/or escalates technical issues in a timely fashion.
- Delivers general knowledge transfer to client staff.
- Develops and maintains core competency on Fortinet’s product line and technologies.
- + 7 years of experience in LAN/WAN/Network Security Products.
- Experience with designing and implementing SD-WAN solutions and Forti Gate, Forti Manager, Forti Analyzer product families.
- Experience in complex routing and WAN environments where BGP, OSFP is a requirement.
- Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.
- Experience in implementing cybersecurity solutions in OT (Operational Technology) environments such as industrial equipments, SCADA systems, HVAC systems, Programmable Logic Controllers (PLCs) or Distributed Control Systems (DCS).
- Excellent communication and technical documentation skills.
- Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
- Positive customer service attitude with excellent soft skills.
- Master's Degree in technical or management discipline and/or equivalent extensive work related experience.
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