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IVR​/HCS Operation Support Engineer

Job in Doha, Baladīyat ad Dawḩah, Qatar
Listing for: Anotech
Full Time position
Listed on 2026-03-31
Job specializations:
  • Engineering
    Systems Engineer, Telecoms Engineering
  • IT/Tech
    Systems Engineer, Telecoms Engineering
Salary/Wage Range or Industry Benchmark: 200000 - 400000 QAR Yearly QAR 200000.00 400000.00 YEAR
Job Description & How to Apply Below
Position: IVR / HCS Operation Support Engineer

Responsibilities

Participate in 24x7 operations support, including being part of an on-call rotation to promptly attend to incidents reported.

Qualifications And Experience
  • Bachelor’s degree in Electronics & communication / Telecommunications or computer science or Equivalent degree with relevant No of years and experience.
  • Minimum 3-4 years of experience in IP Telephony / UC Platform / IP-CC / TP / conferencing.
  • Understanding for Network Design / Call routing / PRI / BRI.
  • Understanding for Telecom Environment & Connectivity & Call flows.
  • Basic understanding for IP
    -Networking.
  • Understanding for Design, Coding, call routing, and ICM script Implementation, Technologies of IPCC and IP –Telephony.
  • Understanding for ICM Scripting & Call manager
  • Voice Gateway Configuration.
Skillset
  • SQL Server
  • CVP
  • Quality Management and Call Recording in contact Center.
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