Key Accounts Specialist

Madre Integrated Engineering | Full time

We are seeking a Key Accounts Specialist who will be responsible for providing senior-level technical, operational, and project coordination support for key electrical accounts, bulk supply customers, and strategic utility projects. The role acts as a primary technical focal point for key customers, ensuring quality service delivery, smooth project execution, customer satisfaction, and compliance with company standards, ISO requirements, and health and safety regulations.

• Act as the primary technical focal point for key electrical accounts and bulk supply customers.
• Support the design, review, and implementation of electrical solutions for bulk electrical customers.
• Coordinate with clients, internal departments, contractors, consultants, and stakeholders to ensure smooth execution of bulk electrical projects.
• Monitor the performance, quality, efficiency, and reliability of bulk electrical operations and services.
• Review customer requirements, technical submissions, project documents, service requests, and project deliverables.
• Provide after-sales technical support, follow-up, and resolution of technical or service-related issues.
• Support the planning, coordination, and delivery of complex utility projects related to key accounts.
• Ensure service delivery is aligned with approved standards, customer expectations, and project timelines.
• Prepare performance summaries, customer feedback reports, technical updates, and recommendations for management review.
• Identify areas for improvement and support continuous improvement initiatives related to key account service delivery.
• Mentor engineers and team members involved in key account management, technical coordination, and service support.
• Support business continuity, risk management, and customer satisfaction objectives.
• Ensure compliance with company standards, ISO requirements, approved procedures, and Health & Safety regulations.
• Maintain proper documentation and records related to customer accounts, project activities, reports, and service issues.
• Perform any other duties assigned by senior management.

• Bachelor’s degree in Electrical Engineering or a related engineering discipline.
• PMP, PRINCE2, or equivalent project management certification is required/preferred.
• Minimum 13+ years of relevant experience in electrical engineering, metering operations, key account management, utility operations, or utility project management.
• Strong experience in managing bulk customers and complex utility projects.
• Good understanding of electrical systems, utility operations, bulk supply arrangements, metering operations, and service delivery frameworks.

• Strong technical knowledge in electrical engineering and utility operations.
• Excellent client-facing, stakeholder management, and customer relationship management skills.
• Excellent communication, coordination, and leadership skills.
• Strong problem-solving, decision-making, and analytical skills.
• Ability to manage complex customer requirements and technical issues.
• Ability to mentor and guide engineers and team members.
• Good reporting, documentation, and presentation skills.
• Strong focus on quality, compliance, safety, and customer satisfaction.
• Written and spoken English is essential;
  Arabic is preferred.

• Experience working with utility companies, bulk electrical customers, metering operations, or electrical distribution projects.
• Experience handling strategic accounts, customer escalations, project deliverables, and technical coordination.
• Experience working in environments with ISO, safety, risk management, and business continuity requirements.