Warranty Specialist

Education Bachelor of Technology/Engineering

Category Human Resources

Represent Company with project contractors, vendors and suppliers to ensure warranty coverage is enforced for assigned projects. Review, prepare and complete assigned operational insurance claims to support fair and timely settlement. Develop, implement and maintain warranty procedures that capture contractual requirements and define clear governance and responsibilities. Provide specialist coordination across Operations Business Division and other Company functions to ensure warranty procedures and contractor interfaces are understood and consistently applied.

Lead the timely transfer of warranty ownership, records and outstanding obligations from PMT to Operations before project-team demobilization. Conduct awareness sessions and provide specialist guidance to relevant departments on warranty processes, contractual notification requirements and claim governance. Review claim technical and contractual substantiation, notify contractors of defects or deficiencies, and protect Company remedy and recovery rights. Lead review of contractor Root Cause Failure Analysis, corrective action plans and execution proposals, ensuring compliance with Company requirements and timely resolution.

Coordinate disputed claim resolution, back charges and recovery of Company expenditure with Contracts, Legal, Finance, PMT and technical stakeholders. Monitor claim performance, risks, ageing and recovery, and provide structured reporting and recommendations to the Head of Warranty & Insurance Claims.

Bachelor's degree in Engineering or equivalent. Minimum seven years' experience in engineering, business development, project management, commercial negotiations and/or warranties, including at least three years in the oil and gas industry. Demonstrated ability to work effectively in a technically complex and multi-venture environment. Working knowledge of EPC/EPCm contracts, warranty obligations, insurance claim coordination and project handover processes Good analytical and constructive thinking skills.

Proficient in written and spoken English. Proficient in Microsoft Office Suite, including Excel and PowerPoint. Well-developed interpersonal skills with the ability to communicate at all levels of the organisation. Ability to analyse technical and contractual positions, coordinate dispute resolution and prepare clear management recommendations.